Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at easedls.99@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at easedls.99@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at easedls.99@gmail.com.

Last updated: 08.09.2025

At easedls.com, we want you to have a smooth and satisfying shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • You have 7 calendar days from the date of delivery to request a return.

  • To be eligible for a return:

    • The item must be unused and in the same condition that you received it.

    • The item must be in the original packaging with all tags, labels, and accessories intact.

  • Certain items such as perishable goods, personal care items, intimate or sanitary products, and customized orders are not eligible for return.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.

  • If your return is approved, we will initiate a refund to your original method of payment.

  • Refunds may take 5–7 business days to reflect in your account, depending on your payment provider.

Exchanges

  • We only replace items if they are defective, damaged, or the wrong item was sent.

  • If you need to exchange it for the same product, please contact us before sending the item back.

Shipping for Returns

  • You will be responsible for paying the shipping costs for returning your item, unless the return is due to our error (defective, damaged, or incorrect item).

  • Shipping costs are non-refundable.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: easedls.com
Name: Subrata Mandal
Address: Dhulapara, Bishnupur, Bankura, West Bengal, PIN – 722122
Phone: +91 8637352315
Email: easedls.99@gmail.com

⚖️ Governing Law:
This policy shall be governed and construed in accordance with the laws of India (West Bengal jurisdiction).